I have been in contact with customer services since February 2021 as my internet drops out every Sunday at midnight and comes back on 1am Monday. Although I appreciate that customer services try to help this is still on going. And today Monday 12 July they have rung to ask if the problem has been solved.(this call comes every Monday and I give the same answer NO). They are suggesting that we have an engineer out to check in the house and outside, as this has already been done twice before i find that unacceptable. I did ask what happens when the engineer has been and once again has found no fault what will Pop telecom do then. The reply was that I was prempting the situation. So once again they are arranging an engineer. I did ask if this problem could be escalated up the chain of command and was told those people do not talk to customers. Find that very rude they take our money and do not give a service. I have repeatedly told them that if they look on the Web and type in the problem they will see that others service provides have the same issue. I did a couple of months ago say I would like to terminate my contract only to be hit with a exit amount. Is there any other Pop telecom customer having this issue