I send in 2 prescriptions for me and my husband in July. Got a message that one item was rejected. Was called by the pharmacy and we agreed that they must continue as that spesific item wil be paid via EFT on delivery. Called them 06th August, as I still did not receive anything. Was told that it was long weekend but it will be send Tuesday 9th Aug and will be delivered on Wednesday. Still nothing. Send an email to [protected]@pharmacydirect.co.za on 10th August, nobody respond up till now. Called Thursday morning 12th Aug. Was told it will be delivered the same day. Nothing. Received sms today 12th to say prescriptions is only captured today!!!. I was promised that an urgent message will be send to the manager for pick up today and delivery tomorrow but Manager will call me. It is now 15:07. No call. I am on insulin and my meds are finished which mean I will end up in hospital if I do not receive it. How is it possible that 2 people give such false information on delivery if the prescription is not even captured. I am so dissapointed. My contact details is [protected]. My name is Annemie Davel. I need an urgent call from a Manager please.