In February I adopted a golden retriever named Lucky (policy number DOG6089279-03), since then both the former owner and I have made numerous contacts with Petplan to transfer the dog's owner's name, but we never had a return. Now in May, the policy expired and the debit stopped being made to my card, I have already made numerous calls to complete the transfer and that the debits be regularized, but the answer is that I have to wait for the manager's return, but I have been for almost two months waiting for the return, I don't know if the dog is insured, and I don't know if I'm still a customer or not! a lot of lack of respect for the customer, I'm disappointed!