Hi. My name is Kara Adkins and November last year we purchased 2 "FEMALE" hairless guinea pigs. In February, one of the guinea pigs gave birth to 3 more. So obviously not both females. I got ahold of corporate who put me in touch with the GM. At that time Carolyn Gimenez contacted me to let me know they would pat the vet bill for the female (I took her to the vet due to being so swelled, thinking it was GI Stasis. Nope), and they would neuter the male. The neutering of the male did occur after having to leave him at petco for 2 weeks. But I have submitted the vet bill to Carolyn who has stopped responding to my emails/texts. The vet bill was NOT paid as she told me it would be. I have sent her numerous copies of this bill that I paid with no response. I would like someone to contact me regarding this- someone above her.