On March 7, 2021 I was playing the Monday night football game. After playing for a bit the machine got stuck and despite me playing $.25 per down and playing 4 downs at a time for the total cost of a dollar per game it only revealed the first down. Did not reveal the other three downs and it happened like three or four times. I reported this first by email and since then have called probably four or five times since it happened. The first couple times that I called I was told it takes a while someone was looking into it. Then the last few times I called I was told that the issue was resolved and I was informed however I was never informed in any type of communication. I keep getting the runaround and being told someone will get back to me but as of yet no one has including today again when I called I was just told that I need to put in another complaint.