25 Mar, 2021 → by ClaimboUser291215
I was not contacted of a change in my Itinerary and therefore I missed my flight.

1

On January 28, 2021, I booked a flight through Orbitz website, departing from Charleston, WV for March 25, 2021 to on American Airlines 5606. my final destination was to be Panama City at 3:04 March 25th. Orbitz Itinerary number [protected], conformation MOKKSX. On Feb.8th, I was notified by Orbitz through e-mail, important changes to emotional support and service animal policies. Upon arriving at Charleston, WV airport at 11:00 to check in, American Airline personal informed me, that I had missed my flight. It had been rescheduled for 10:30am. They said that Orbitz had been notified on Feb.2, 2021 and also on Feb.3rd was notified again of the earlier scheduled flight change. I was never contacted by Orbitz about the schedule change in departure time; even though they had my phone number and email address. They can tell me about changes in emotional support and service animals policies in an email, but cannot inform me about an earlier departure time. This has caused me emotional stress, because I am scheduled to perform a wedding ceremony, and this has also caused emotional stress on the wedding party. I had to take personal days off work, which has also stressed me. I called Orbitz to make a complaint, when I asked to speak to a supervisor I was refused. I was told a supervisor would contact me within 24 hours. They could not open up our Itinerary. What's the deal with this company??
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