To whom it may concern, I hope my letter find you well. I need help resolving a misunderstanding or maybe overbooking issue that I found myself falling into tonight. I booked a hotel yesterday with a bath tub and shower, pictures are attached. When I got to the hotel, the front desk lady informed me I'm only getting a shower with my room. If it was for me, I would care less, but my boyfriend has disabilities and this is why I always look for a room with bath tub to relief his pain from traveling all day in the car. I tried talking to a agent over the app chat, but he turned me down right away and didn't seem like he wants to or knew how to go about fixing this uncomfortable situation. I'm still looking for someone who can at least explain to me why did I spend time downloading the orbitz app and go through all this and no one is able to help me? I feel like the hotel was misrepresented as to what amenities they have, even the front desk lady said they get this all the time, people book a room through other web sites with both shower and a bath tub and getting the regular rooms with only shower. I would've booked a hotel down the road for half of the price with a shower but we were looking for certain amenities that we did not receive, and the agent told us there's nothing we can do, because the hotel is fully booked. I hope someone will get back to me soon, here's my email: moulin.[protected]@gmail.com I'm looking forward to hearing from you. Sincerely, Tamara Lukacs [protected]