I reached out to orbitz to ask for a refund on the last two nights hotel reservation. Orbitz told me they would need to contact the hotel, which they did. The hotel ultimately approved the refund on our two bookings, which I have documented in an email. I have reached out to Orbitz for 11 days in a row, spending approximately 2 hours each time with a representative. Upon requesting a supervisor, I have been promised they will call me back within 24 hours, which they have not. Then I get an email that says we have called you at ******* telephone number and cannot reach you. That is a lie. I have not received one call back from a supervisor during any one of my last four requests to speak to one. I am amazed at how awful their customer service has been as this company used to be a top notch company. I will not be using orbitz ever again and I will assure you that I will spread the word.