Your virtual agent Saira on 16Sep21, wasted 1 hour and 50 minutes of my time and used many excuses. Please review the text message feed for the day of 16 September 2021 for Santiago Rivas, [protected]@yahoo.com. Your agent was slow, at times did not understand me and was not asking the right questions nor giving options. I understand there might be technical issues but in this instance I clearly saw a disconnect. Maybe due to a language barrier or inept service workers or customer service training. I will absorb the costs and will never use your travel platform again.