I called to cancel my internet service with Optimum due to its unreliable and intermittently disrupting internet connection, returned their router/modern via Fedex per their instruction, but two days later I received an email that states $180 to be charged by month end. When I logged in to my Optimum account, it won't allow me to see the details of the bill, saying only the primary user can view it. I called multiple Optimum customer service numbers that all led to the same place asking for my credit card or debit card to pay the final bill. Apparently, they cut me off from the regular customer service and left me no option but to pay the bill, which appears to be the money for unreturned equipment. This leaves me no option but to pay this fake bill, as I forgot to cancel the auto pay option. This is how Optimum is treating their customer, and very disappointing.