Novotel Excel London. 3 adult women. I took my sister & friend as wanted to treat them too shows etc. Looked a nice hotel and on arrival even paid for upgrade. Had 4 nights 11th to 15th Aug 21. At 8.15 am first 2 mornings was woken by drilling sounded like it was in the room it was so very loud. Day was so fed up & tired rung reception was offer a free breakfast for rest of stay or late check.out which we didnt want. So had breakfast. Last 2 days delivered to room . Day 1 hot cooked breakfast was cold and tasted disgusting. Today ordered cereal again order was wrong . Drinks cold . Toast cold left most of it. We only got 2 large towels if & when changed. Cups left dirty . Did see reception & got more towels & clean cups. All in all would never recommend this hotel . So poor service and room. Really a shame as had booked this to cheer us all up