Avoid this company, NSD, like the plague. They are horrible, inept, unprofessional, unresponsive, and again just plain horrible. I ordered an item from Amazon and this company is for the last mile delivery and failed miserably. Trying to get a hold of a customer rep takes hours and then when you do they are arrogant and uncaring. If you have a large order from Amazon please check and ensure that NSD is not the last mile delivery. If so cancel your order immediately. I wasted 10 hours waiting for a delivery that never happened and then given lame excuses when I reach a agent - after waiting for over an hour. Expect very long wait times on the phone or chat and then a run-around you won't believe. Please heed my advice and avoid NSD.