I having a BIG problem here is that Newegg not only not refunding my return. And doing something horrible. My order number is #[protected]. Invoice number#[protected]. RMA # [protected]. On the first day when I received the apple laptop, I open it and doesn't like it. It has a deep two mm scratch on the left top screen, battery running super fast. And I return immediately. I return the same item that they sent me. I sent it back right away. And then After they give me confirmation that they received my return. For a long long time of waiting. They switch a different very bad item and return to me and claim that they didn't receive the right item. And refused to give me any refund. One of the customer services yells at me " return the item to where ever you buy it." After I told to Andrea's supervisor she insists on not refund. Until she claims that she brings in her manager while I never had a chance to tell her manager, after that she said that agreed by her manager that giving me Newegg credit as a refund. And then, she said she is going to send me the return label on the same day. Also said need to wait until they received the very bad item that they sent me the second time, they will issue a refund. But I have been waiting until the second day. The label still not showing up in my email. I called customer service again. They tell me my file got closed. They are unable to open it. And they couldn't find Andrea. She spell her name letter by letter to me. This is insane. what they do is trying to cheat my $698!????!!! I need help. Please . .