I purchased two pairs of shoes on 8/5/21. When they arrived 8/18/21, one pair fit fine and the other was WAY TOO large. I spent an hour (seriously) on the help chat with two different people there. I could only get them to help when I threatened to process a charge-back. Then... they offered me a 20% refund. NOT full refund... 20%. Or I could send them back to CHINA... yes CHINA and pay for that. Then after they arrived and were "logged in" to their system. I could contact the again! to TRY to work-out the exchange. This is completely unacceptable. I want a full refund and I will NEVER bother them with my business again.