I bought the milk frother last August direct with Nespresso outlet in John Lewis, Oxford Street. It was never satisfactory, and so I went back last summer, but was turned away as I had lost the receipt. I tried and tried to find the receipt through my John Lewis account, without success, but as I didn't scan my "My JL card", as I was buying direct with Nespresso, I can't find proof of purchase. To be honest I was really disappointed with the product, and noticed it wasn't on display the last time I was able to get into John Lewis. I love my Nespresso coffee machine, but feel very disappointed to waste £60 on a product which only worked for a few days, then stopped working. Judy Ellwood (Lady). [protected]@dialstart.net