I've purchased your machine on 25/8/2018 and since day one I've been having really awful issues with it. They have replaced it once and the same issue has been happening again. This is terrible as I paid $523.17 for this machine. I can be reached at [protected] to have this issue resolved asap. For some reason your milk frothers do not function properly and this is very frustrating. The first time I've purchased I had the same issue as the milk frother not functioning properly. They've replaced it with a second machine and again the same issue happened as the milk frother not functioning properly. As this is a very expensive machine I do not understand as to why it is not functioning properly. I've done everything that I've been told to do, but the machine is still not functioning properly. I've been speaking with Nespress and unfortunately nothing is happening. I'm not a happy customer. Client number is: 4620520