National floors came to my house to provide an estimate for vinyl tile floors because there was a flood in my basement. I was given a quote, which I realize now was very high, but I decided to go with it because I was assured by the salesman, Michael, that I had 3 days to cancel if I should change my mind. I gave him a check for a $1, 500 down payment. Soon after, another floor company told me no one should touch the floors because I have asbestos tiles and it would be a danger to my family and the workers. Why didn't National Floors mention that asbestos tiles must be removed before work can be done on my floors? Well, because they just wanted the MONEY and could care less about my family and their workers. BTW, Consumer Affairs later told me that, "National Floors does not use LICENSED professionals." They outsource all their work to whoever they deem can get it done quickly. I had to mail a written cancelation letter to National Floors. The salesman told me all I had to do was call to cancel but that was a LIE. However, I mailed the cancellation letter after 2 days, well within my 3 day cancellation period. I called National Floors for an update on my refund. First thing I noticed is I could her Natl Floor Reps in the background telling customers they could not get a refund. I figured they must be outside the 3 day cancellation period. At first, the National Floors Rep said I mailed my cancellation letter too late. I told her I have a return receipt that shows the date it was mailed and it was definitely on time. Long story short, they kept telling me to call back and putting me on hold for hours at a time. After 30 days I called the National Floors rep again and said by NY state law you have to give me my refund because it's been more than a month since I sent a cancellation letter. The Rep says Management has declined to give you back your $1, 500 down payment. National Floors never did any work in my house! Not a single tile was laid. Yet, they felt entitled to steal my hard earned cash. These people are CROOKS. Nothing they say is true! They do not give REFUNDS under any circumstances and what they did is CRIMINAL! I am starting legal proceedings that I do not really have time for but this is ROBBERY, plain and simple! Use anyone but National floors if you don't want to get robbed.