Signed up for Visible and was supposed to get two $200 Mastercard Gift Cards. One each for myself and my husband. Got the emails to "redeem" the cards and promptly did so for both. Received the emails to "retrieve" the card numbers to add to my Apple Wallet. I was able to retrieve the first, but not the second despite trying multiple times on both my phone and on our desktop, over the course of several days. I keep getting a "an error occurred" response. It says in the email that if the button for the link doesn't work, to try copying the text into your browser. Also tried that multiple times to no avail. Called Black Hawk after finding the number online and got a case number. No response. Tried calling My Prepaid Center number. It is not possible to speak to a human. The entire system is automated. I tried every single option. Then I looked to see if other people were having similar issues and stumbled upon this site full of complaints. I'm beyond frustrated. I was planning on using the money for groceries.