I ordered a PA . It is now 9 days late and all they offered me is free shipping. The next day shipping being free is a given. I didn't receive next day shipping. There was no compensation offered for the inconvenience. The representative said they would refund everything if it's lost in shipping... Obviously, that's their responsibility. That doesn't help me at all. This is going to affect me professionally, and they are trying to foist all accountability onto the shipping company. It's obviously their policy, just very disappointing. They didn't even offer a cheap gift card. You'd think they would do something to try and get repeat business. I will not be returning as a customer. I seriously would have been happy with just about anything.