I made an order online on 12feb 2021, the money was deducted but the order was not processed and did not appear on the app. I never received anything. I sent a few enquiries about my order since the 15th of Feb 2021 and I have communicated with 5 consultants (Sithembiso - on call and e-mail, Naledi on whatsapp - 2 times, Nomha on whatsapp - 2 times, Berlin on whatsapp - 3 times, Thandeka -on call and e-mail). None of them really assisted me or gave feedback, but send me messages saying the will provide feedback in either 24 or 48 hours. I have sent my proof of payment to each of the consultants. Naledi told me my refund is bein processed and this morning I was told they can't trace my payment, which is weird cos I have a prove of payment with MrPrice's account details and the date and time of payment. Now I have to spend money on data and airtime to contact them and send them documents I have already sent a few times. I just want my money back please.