11 Jun, 2021 → by ClaimboUser971398
Swimwear purchases are considered final sale; this was not communicated at time of purchase.
1
I purchased Michael Kors bikinis online. I try to figure the best size I can, I even went to the local Michael Kors store to ask them what size I am. I am told I am an 'xxs'. I went online a purchase their bikini top and bottom in the size 'XXS'. When it arrived, the size was too bid. I did not even need to try them on. So I sent the products back for a refund. Then I was told that all swimwear are final sale. That it is listed on their website under the Return/Refund section. I went to the website and confirmed that it is stated there, way at the bottom. When a customer purchase an item from any store, it should be listed on the page of the product that this is a final sale (even though it is not on sale). It should state clearly so that the buyer is aware of this before purchasing. Also, it should clearly state that on the Return/Refund page, near where the narrative about how to return is listed. It should not be hidden at the bottom of the page. When I go to return, I read the instructions for returning, once I see what I needed to do, i just follow the instructions to return. I DO NOT scroll through and read the whole section to see any of your fine print. If you state up front AT THE BEGINNING of the RETURN section or even put an asterisk there to tell the shopper to scroll to the end to and read about the swimwear product, I would have done so. As it stand, because I did not realize that, I sent the swimwear back and now have to wait for Michael Kors to send me back the swimwears.