I am a service provider and have a client who is a Medihelp member. I submitted accounts directly to Medihelp. On the statement I have my current bank account details Medihelp remitted a payment into an account I closed in 2012. (They still had the old details on their system even though the BHF have had the correct details since 2012). Medihelp have refused to instruct their bank (ABSA) to recall these funds although I have been told by numerous bankers that this is the accepted process and the only way in which I can access the funds.