Our washer stopped working on May 24th (only 8 months after purchasing), and scheduled a service appt on June 10th. The repair person said a part will need to be ordered and it will take 21 business days. After waiting a month and half after the service appt, I called and was told the part was not found and Maytag was supposed to call to let us know a new washer will need to be issued. A Maytag representative said they have contacted Lowe's and Lowe's should be calling to let us know when we can pick it up. The Lowe's representative said they are waiting on a reimbursement credit from Maytag. After calling Maytag, again, a representative said they have issued the notice to Lowes. We called Lowe's again, and they said they haven't received anything. I called Maytag, again and they said they are waiting on store information to release the reimbursement. Lowe's said they haven't received it. This has been back and forth for a month now, and still no resolution. The Product Exchange representatives are not helping to move this along or expedite this issue. It's been 3 months without a working washer, and having to use the laundromat. Also, the washer we bought was pricey. At this point, I am frustrated with the product and customer service especially. At this point, I do not trust the product and customer warranty process and would like to have an extended warranty on both washer and dryer I have purchased.