Hello there, This is Eric Erdmanis here. The name I use on my profile page is Spike. The emails that I receive are indeed from match and I normally receive them in my Spam Folder. They do indeed come through the e-mail that I use: eirc.[protected]@aus.com The only other e-mail that I use is eric.[protected]@gmail.com. However, I do not receive my preferences through that e-mail address. I have attached a copy of thee-mail that I receive to show you that eric.[protected]@aus.com is indeed the email used to send messages to me. Please research this further and advise me how to go about continuing to receive these email notifications. If need be, you can share my computer screen with me to detect whatever the issue or problem may be. I can also be reached at the following phone number for further guidance : [protected]. Please assist me in restoring my active account. Otherwise, I will need to cancel my subscription and request a refund. Thank you your for your help and I look forward to hearing from you soon! Eric Erdmanis (spike) Eric.[protected]@aus.com [protected]