For years, when my health insurance comes up for renewal, I have been trying to submit documents online (which they ALWAYS say is recommended for a faster outcome) to prove my eligibility for insurance through one of their affiliates. But every time I do this, I get a letter in the mail saying that they could not verify my eligibility, and that I needed to send proof of income, which I had already done online by uploading paystub PDF files! And they were the most recent ones! So then I have to print out physical copies of them and mail them out anyway. It's ridiculous! Why waste everyone's time asking them to submit proof online if the system doesn't work?