12 Aug, 2021 → by ClaimboUser614693
Refund for flights due to Mango poor financial status
1
Disgruntled customer. I have booked 2 Mango tickets from Durban to Cape town for the 26th of August 2021 via Travel start. Ref no TWJVLZ My money has been take from Travel start and Mango and we have not yet been informed of the current financial difficulties Mango is facing, which i have learned via media, and the way forward for our flights are being ignored. Travel start conveniently tells me to contact Mango and get answers. Mango has not responded to my email sent 30July 2021. With the current status of the country people don't have money to waste on paying for another booking if Mango is in trouble, they need to sort their issues and make amends for the customers to be re-reimbursed or arrange other flights for them. it is unprofessional to leave customers stranded and frustrating not to get correspondence with regards to the way forward. Can i please get some assistance and feedback. All my details will be picked up with the flight ref quoted above.