I made a presale purchase at the Naples Florida Macy's on 1/27/21. Used my suncoast credit card. I returned 6/10/21 to pick up my 2 items, with my receipt and drivers license. I was told the purchase had been picked up on 2/1/21. I was shown the signature on their form which was not mine. I spoke with security, who asked me to wait while the security cameras were checked, which I did. The security guy Diago stated no pick up was shown for that date which was their date stating it was signed for. I was advised to call the next day as the Managment office was closed it was after 5 pm. I called several times the next day and spoke with a Daniella. No solution was found. I was repeatedly told the items were picked up. I continued to explain I did not pick up the items, and asked for this to be investigated further.