I was booked on a return flight 15th May 2020 from Frankfurt to Bristol, which was cancelled by Lufthansa due to Coronavirus. Despite calling and emailing Lufthansa multiple times they still have not refunded my money (EUR 146). Each time I try to call the helpline, after a 30-40 min wait they cut me off/ put the phone down on me every time I get 'put on hold'. They have behaved outrageously, making no effort to resolve my refund. They once gave me a 'fake' email address to write to, which bounced back. Other than the phoneline and the email - both of which I have tried so many times - I can't see another way to get my money back...