I ordered Kerastase products on the 27th of April 2021. There was a free gift which included a conditioner, shampoo and 2 Rose Elixir 50 hair oils. I did not receive the oils and still have not two months later. When trying to contact customer services I have had a range of excuses for this one being that the items were cancelled as they are out of stock, then I was told it is on hold and the items are being re stocked, to most recently being told that I will net receive the items at all and offered a £10 credit to my account. These items are worth more then £10 and had I known that I would not receive them I would not have placed the order. I am deeply disappointed in the service I have received and will not accept any offer other than that of the products of the value of the products being refunded/credited to me. I hope you can restore my faith in your brand, Fiona.