My husband and I arrived around 6:00pm on Thursday Sept 9, 2021 and waited and waited to be sat not because they were busy there was no one at the desk to seat us for almost 10 minutes and servers walked by and never looked at us. That's just the beginning..! We had a waitress who clearly needed some more training but sweet girl. We ordered our drinks waited and waited they arrived. Waitress took order for appetizers and about 15 mins later we got our Tundra-COLD I got my French onion soup COLD the square cheese was still square and COLD. WAITED to see the waitress she took my soup. MY soup returned microwaved HOT so much so that I could not cut through the soup because someone stirred my soup and the cheese and the bread became solid! Our meals arrived on top of all this and my husband ordered the Ribeye rare it was perfect. Ok wait for it ..I ordered a Flos Filet medium rare and a loaded baked potato WELL my potatoes was cold the butter never melted my steak was a renegade sirloin! I raised cows I butchered cows I order the same thing every time we go to Longhorn. So the manager came over and barely said a word I had to start at the conversation I told her my experience and all she said was well that's how the filets are cut I said no it not so let me make this easy for you I said charge me for the tea and the salad and take away the steak and the soup. She reached over me grabbed my plate and walked away! not a word not a a am sorry nothing!!! or by the way we ordered our son a meal to go...he got my filet I got his sirloin. Your manager shouldn't be in her position the whole restaurant was off balance and we are not the only one who noticed. The servers and wait staff was on edge. Its gonna be a while before I even consider going back to Longhorn. It was by far the worst service since Covid. Very disappointing. The location if you care to know is in Covington Georgia on Hwy 278. We were there for almost 2 hours starting around 6:00pm never again after work left there more stressed then my job. The star I chose was for the waitress we had. That's it.