I had my 2019 taxes done in the Las Vegas office, or at least one of them, over the summer. I never recieved my refund and when I inquired about this to the IRS they had no record of me filing taxes. I paid money to a profeesional to take care of this for me and it only caused more stress. I actually let it go and just told anyone that would listen to never go to Liberty Tax because they steal your money and don't even do your taxes right until I got a call today from someone reminding me that tax season was here and I should consider coming in to get my 2020 taxes done at Liberty Tax. I told the lady my situation and how my money was stolen from me by Liberty Tax and she put me on the phone with her manager, Manuel, who was incredibly rude, called me a liar, and hung up on me. I just wanted to register my complaint. Maybe at least I can get my $100 back and I can go somewhere that will actually properly file my taxes.