Been with Liberty since 2004 as I am a State of Ct Retiree now on Disability. Never encountered a problem, but for the last 6+ months, it's your worst nightmare. In Feb, 2020, my car no longer worked. My husband was ill with colon cancer & he had a car I could use insured by Amica. When I attempted to drop my undrivable car, I was convinced that even if I had no car now, my lack of having auto insurance would impact my credibility. I was so distraught over my husbands illness, my head was spinning & the rep on the phone said I would get a 500+ refund & for a period of several months, there would be no extraction of monies from my bank account. Well, in October, my husband died and I was inundated with arrangements, financial burdens, and a myriad of emotions stemming from grief to anger. Finally, I was able to address my financial responsibilities. My mental state was frail to say the least, but I cracked when I saw that Liberty was billing me since June 2020 for a car that I no longer owned. I was also breaking down from discovering a nasty infestation of Bed Bugs. In preparation for the Exterminator, I used the Undriveable Volvo, still in the driveway to store over 20 bags of clothes and such that had to be out of my home before he came on Aug 4th. My adult sons, concerned for our health, moved us into an Assited Living Facility, Brookdale in Wilton, and the Volvo was towed away to Never Never Land shortly before. I stopped driving the car in Jan 2020. Can you imagine my disbelief when I saw that the Volvo, the " Non Owner" policy & monthly withdrawals had continued for a car that for months was totally inoperable, yet Liberty continued to STEAL my money, & continue a policy on a CAR I NO LONGER HAD❗️I was mphysically & mentally broken down and also grief stricken & Liberty took advantage of my vulnerability. Since my husband's death in Oct, I have been in every kind of hardship imaginable. Liberty had refused to respond to text messages, and calling on the phone is excruciating. I did explain my situation to one of your attorneys, who in turn has referred on for legal advice. BUT THERE NO ADVICE IS NECESSARY- LIBERTY HAS NOT RIGHT TO STEAL MY 💰. I HAVE NO CAR. AS a State of Ct Retiree, I aim to be quite vocal about this travesty of justice. I expect full restitution on the money Liberty has illegally withdrawn from my account. When I couldn't get a written response from Liberty, I even went into the app to change the date of withdrawal, hoping that this would lead me to SOME LIVE PERSON who would almost posthumously honor my request and get me off this treadmill of defeat. But all it did was RAISE THE MONTHLY FEE for a car that was sitting in the JUNKYARD for months❗️ This is clearly a Consumer's Worst nightmare & I will report Liberty to the BBB ASAP & should I find a withdraw from my account tomorrow, the 28th, I will commence with legal action. I am Disabled & now a Widow- LIBERTY, YOU SHOULD BE ASHAMED OF YOURSELF❗️❗️ Having been a devoted customer for over 15 years, I end this with great disappointment in what used to be an honorable service. SHAME ON YOU❗️Carol E. James