I have come to learn a wrongful claim was filed against my policy based on a question about coverage I had when seeking to upgrade my Septic to a larger unit to make compliant with my # of total bedrooms as we were considering selling our house. A claim was filed even though it was incorrect when I was asking about my policy nomenclature. When the person I spoke to understood I didn't have any damages but was simply seeking to understand coverage they withdrew the claim that was started in error and I was told was deleted. According to Lexus Nexus I have a claim against my policy though $0 was paid out and the adjuster said the claim was withdrawn and no pymt made. We told me when I inquired lately after I found the wrongful claim that he couldn't delete it. This was not what I was told last year when I called my agent to inquire about policy terminology for "septic" coverage. I was very clear I had no damages or anything requiring a claim or repair but needed to upgrade my septic to a larger size. I was forwarded within the company to get answers. I'm asking this to be deleted and Lexus Nexus updated as Liberty Mutual is the only company that addresses questions as the need to file a claim, which is what the Liberty Mutual person told me was your policy? I've tried talking to the original claims adjuster that told me he withdrew the claim (and at that time it was being deleted) only to find out now his story is different and the claim was indeed NOT deleted as I was told last year. I've been a customer for a while and this would be a reason for me to switch coverage away if this is the type of "good" customer service Liberty provides their customers. Please help resolve this issue. Thank you.