I spoke to an agent of Liberty Insurance on Monday morning May 31st requesting my No Claims bonus Certificate and my disappointment with not receiving my renewal notice. I was told I would receive it in 72 hours. I explained I needed it as a matter of urgency as I had no Insurance and your agent said she would have it emailed to me in the afternoon. It is now Thursday June 3rd 20.15 and still no email. Can this be followed up as a matter of priority and be advised I am extremely disappointed with the appalling service Liberty Insurance provide and advise the staff be properly trained in customer service and people skills are they are very poor to say the least Sandra Cooney GEI/QMP/[protected]