This TV was a Fathers Day gift purchased by my daughter on 05/09/2019, from Best Buy Store, Hixson, TN. I registered the TV on May 21, 2019. On Feb. 21, 2020, I contacted your customer service office, and reported that the TV only had "snow for the picture, and static for sound". On May 30 and 31, I talked to an LG employee on the "chat' line, and after following all her instructions with no change in the TV sound, she concluded that there was a problem with the sound system in the TV. She recommended I take it to a local repair shop. I have never before had a problem with another LG product, so I believe this TV problem is a result of poor workmanship. I have a 54-in LG TV that has always worked perfectly. [protected]@gmail.com