Online order to pick up a pool cleaner at local store. Called the store to see if I could pick it up. Was told it was NOT in stock within 200 miles. Online chat said it would be in today and gave me a tracking number (3 days later). FedEx has not yet received the cleaner (900miles away). It is NOT going to get here today! ONLINE said it was in stock at store location! Also, where are my pool perk points (48) that checkout said I earned?? Very disappointed with online. Store was not much better, "it happens all the time" was all I got from them.