6 Sep, 2021 → by ClaimboUser14244
Flight – special services

1

My wife and two children are flying from Lima to Cancun with LATAM and then from Cancun on to Calgary with West Jet. I have tried unsuccessfully with LATAM to get the dog on boards as an Emotional Support Dog as my son has Diagnosed Autism and is a VERY anxious flyer. When I was denied that but offered a "paid" solution I phoned to book that and was told their was no way that would work since it was a CO Share. The very nice people at West Jet have already booked my sons dog even though they do not have a specific policy for emotional support animals and have told me LATAM can see that the dog is booked! So basically LATAM is forcing my son to abandoned his best friend!!
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