In 2019 we booked flights through lastminute.com for October of 2021 to Los Angeles (booking ID [protected]). However, Lastminute made contact with us in January 2021 to inform us that the outbound flight was delayed by one day and the return flight date had to be brought forward by one day and we were offered a refund, or we could accept the change. We chose the refund but since then have not received it to this day. We have contacted Lastminute several occasions who claim Air Portugal are holding onto the money, but when contacting the airline, they state they cannot assist you and you must contact Lastminute directly. It has been nearly 9 months since we requested a refund and there is no sign of our money being returned which is completely unacceptable. We are entitled to our money being returned and feel Lastminute.com should be accountable for this and provide our refund.