17 Aug, 2021 → by ClaimboUser726344
Return Flight to Larnaca

1

When booking my flights I selected the flexi options just in case I needed to change my flights. My flight out to Larnaca on the 23rd July had changed times however I was not notified by email or text message. I arrived at the airport 1 hr 45 minutes earlier than I needed to which was very early hours of the morning. My return flight back to London Gatwick is this evening. I have been trying to change my flight since last week however I have had no luck. I have called and spoken to customer services who tell me they have escalated the issue however it has still not been resolved. Last night I received an email regarding changes however they were not changes to my flight, they were someone elses flight. Lastminute have apologised for this however my flight still has not been changed and as it stands I am due to fly tonight which obviously I will not be able to do.
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