I've canceled my booking (from Italy to France) [Hotel + Flight], and here is the booking ID number: [protected]. Then, I received 467 Euros only out of 976 Euros that I paid in total (minus the insurance amount that got refunded later). When I called LastMinute's customer service, they told me that just the hotel amount had been refunded, while it wasn't possible to refund the flight tickets, even though I requested the cancellation just a couple of days after booking it. However, on the airline website, it is written that all flights are fully refundable, and if you book through a third party, they are the sole responsible for replying regarding that amount (and handle the process of the refund). So, I couldn't basically get the refund directly from AirFrance. On another note, I've also sent them an email on the 15th of August describing the problem, but, unfortunately, I got no response whatsoever. Attached to this message, a screenshot from the AirFrance website with their refund policy. Last but not least, when I bought the package on LastMinute, it was written that the cancellation is free and guaranteed in case that the airline company's policy allows a refund. Moreover, I do expect a reply and a detailed explanation for the refund that has been issued and why I didn't get a full refund.