Yesterday, July 5, I made a reservation at the La Quinta on 4th st. N in St Petersburg, FL, for one night in order to ride out Tropical Storm/Hurricane Elsa. I called a reservation line from a website called pet-friendly hotels and requested two rooms for myself, my daughter, and my two granddaughters -- and my dog. I know that La Quinta has always been a pet-friendly hotel, so imagine my surprise when I arrived today to check in and was told that my dog would NOT be allowed in the hotel. What???? The clerk was extremely unpleasant about the situation and told me that I had booked through Expedia and would have to call them since they could not refund me since I booked through a third-party. I then called Expedia and was told that they contacted the hotel and were told that the penalties would not be waived and nor would I get a refund through La Quinta since I should have known that dogs are no longer allowed at La Quinta hotels. Luckily, I was able to get rooms at the Holiday Inn Express (with a free breakfast) who made an exception to their service-dog only policy due to the fact the we were under a state of emergency due to the storm. Frankly, I am disgusted at your level of service and will NEVER stay at a La Quinta or any other Wyndham Hotel again. It is unacceptable that I am still supposed to pay for something due to false advertising and poor customer service. Mary Syrdahl [protected]@hotmail.com