Sirs: We are members of Wyndham rewards and have been traveling with La Quinta because they are generally good hotels, priced competitively, clean, and allow us to take our 13 year old dog with us. Last Wednesday we were on our way to the funeral of a family member in Central Illinois and had reserved a room in Springfield online. When we got there at about 3 pm, there was a sign on the front door saying that their elevator was broken. I am a 72 year old veteran with trouble walking up stairs and there was no way we were going to take stairs to take our dog out at night. The woman on duty reported that she had contacted their elevator repair company that morning and no one had come. I asked for a first floor room but none were available. There was absolutely no effort to find me a hotel in town by the woman. We went to three other hotels and only one would take the dog at $300 plus per night with a $50 fee for the dog. Needless to say, I will never stop in Springfield, Illinois again! I understand the plight of your representative but surely this type of problem should have been foreseen and a repair company contracted to quickly remedy the situation. This is what happens when we depend on a single point of failure, one elevator. Yes. I understand what a second elevator would add to building and maintenance costs, but you wouldn't have lost a lot of business that day, and have returning customers question your reliability. Sincerely, Rick and Sally Clark