Howard Linden March 2021 Several years ago I naively purchased a Premium membership with Kizoa, believing that this would be an excellent platform for producing my video/slide shows. While I wasn't looking for sophistication, I did seek a program capable of performing basic editing. What they promised in their introductory preview was in fact misleading: • editing capabilities are poorly developed; • almost every time I attempt to use the program for creating a new video or editing an existing one, I encounter technical new glitches; • each time I make a single edit on the music timeline, the program freezes forcing me to re login; • saved transitions and music mysteriously disappear; • texts appear off-centered; • numerical ordering of my 100 plus saved videos become completely garbled making retrieval a nightmare; • downloading is an endless process. Last year, for four months, the company didn't answer its phones nor respond to my emails. When I was finally able to communicate with them, I was given the following response: • "we're in the process of upgrading; bear with us for a few more weeks. Months have passed without any visible improvement: • the number of editing capabilities have continued to disappear; • Kizoa's customer service in Paris, London and the US are no longer reachable; • should I want to go back to a previous window, I am forced to re login; • I can no longer retrieve many of my completed videos. Many video/slide shows appear to have been erased or gravely altered; • a new message appears on the homepage. "WARNING, due to an exceptional fire at one of the data centers of our supplier, OVH ICloud, some of your photos, music and gifs cannot be displayed in your account. We sincerely apologize for the inconvenience and will do our very best to get your data back online as soon as possible" This is not a guarantee, and the possible loss of year's of personal memories is more than just an inconvenience. Kizoa falls short of being a professional program and I give it the lowest marks in all areas.