My bank SECU of NC sent a cashiers payment to Katapult on June 1, 20201, and they still have not received or posted the payment on 6-16-21. I have sent the cashiers check receipt to the email address 4 times and no one from Katapult has responded. I paid the account off in full . The casheirs check was for $359.44 dated 6-1-21 check # 017557 written to Katapult Group Inc. sent to 27 W 24th St Suite 1101, New York, NY 10010. I have never had any issues with Katapult until now. I have spoke to numerous people in your customer service department and most of I can barely understand what they are saying and they dont have any clue of how to resolve my issue with the payment. I have called 10 times and they always state a manager will be returning my call and I have NEVER go a call or an email response regarding this urgent matter. The cusotmer service department puts me on hold for 10-20 mins and then come back and advises that someone will call me back. This is absolutly rediculous. I am currently on the phone with Issaih and have been on hold for 23 mins. This is very unprofessional. I need someone to call me ASAP, Thanks Michelle Morand - [protected]- SS#3502