Call a dozen times received 2 emails with old flight information. On hold for hours. Waiting in call back takes days. They call in the middle of the night. I need to change my flight due to Covid. I have waited on hold for hours and they continue to pass me to the help desk which never answers the phone either. This has been extremely difficult and stressful. I would never use this company again. Customer service lacks compassion. My time is valuable.