27 Aug, 2019 → by ClaimboUser167689
Free nights plan
2
I changed from the rate shield elite plan to a nights free plan. The EFL states the 2000 kwh will be @ 14.2cents, it's being charged at 20.4cents. With a note at the bottom: "Please note that your Energy charge has changed by .013063/kwh." On my bill it's a $147.00 difference. No notice, no reason just a small note on my bill. Very dissatisfied with this issue. Now let's see what excuse I'm given.