I ordered 2 Cookie Cup Baking Sets on Jan. 29th and have yet to receive them, yet was billed immediately. I have followed up numerous times, received one call back saying product was going to ship within a day or two ...that was on March 20th and still nothing. I have again tried to follow up with both emails and a phone call and have received no response. This is very unprofessional. Below is some of the correspondence. Please help. TY Maryann Senia [protected] From: Maryann Senia To: Nicole Pomije Sent: Monday, April 5, 2021, 06:02:44 PM EDT Subject: Re: merchandise never received ordered 1/29 Nicole, I just left a voice message at [protected]. I ordered 2 baking sets the end of January and never received them. I received a call on March 20 stating they were stuck in customs but I should receive them Monday or Tuesday. It's now 2 weeks later and still no product. I sent a follow up email om March 28 and received no response. As disappointed as my Grand Nieces are and will be, it's ridiculous. Please give me a refund at this point. I can be reached at [protected]. Thank you, Maryann Senia On Saturday, March 20, 2021, 01:49:00 PM EDT, Nicole Pomije wrote: Hi MaryAnn- Someone will cal you shortly! Thanks, Nicole On Sat, Mar 20, 2021 at 12:39 PM Today.com/deals Support wrote: Hello Customer Service Team at The Cookie Cups, Can you assist this customer with her order from your company? Deals Support Team On Sat, Mar 20, 2021 at 6:17 AM Maryann Senia wrote: Please help. On january 29 i ordered 2 cookie cup baking sets that were suppose to be mailed to 2 different addresses. .one in long beach, ny the other mineola, ny. I kept checking with my.nieces but neither were received. Last week i finally submitted 2 trouble tickets but never heard back. The emails were confirmed but no ticket # was assigned to either order...just "null". This is ridiculous at this point and cant reach anyone. Please investigate and call me at 516.317.0092. Thank you. Maryann Senia 99 Walsh lane Westbury, ny. 11590