I booked a return flight from Melbourne Vic. to Busselton W.A. via the Qantas Website, which re-directed me to the Jetstar website. Qantas booking ref. 5612KD / Jetstar ref. PDUH4Y The Qantas site included 20 kg. checked in baggage, the Jetstar website only included 7kg carry on baggage. Since the flight was with Jetstar I paid for 15kg checked in baggage both ways. When the confirmation came through it was from Qantas stating 20 kg checked in baggage was included. I went online to Jetstar without success and finally phoned them on 131:538. After a long time waiting on the phone I was told no refunds were available for baggage payments. I asked for meal vouchers instead, that was also declined. I was also asked why it had taken me so long to contact them. I booked online July 17. Today is Aug. 4. I explained there has been family illness that has taken priority and I've only just had time to follow this up now. I consider this extremely unreasonable, as being directed from one website to another with different information was very confusing.