I sent a parcel on 26/08/21 at 14.21 J&T Bentong Town tracking number [protected]. The parcel is to be sent to Seremban 2 Heights. The same parcel arrived at Transit center NSN Gateway Sereban at 3.19 a.m. on 27/08/21. It was scanned by Muhamad Zulqarnian Bin shasudin later the same day at 11.22 a.m. the parcel was scanned by auto scan 3 scan sent to DCD SEREMBAN 303. I have made numerous calls and the last instruction was to make a claim since the parcel is missing. The total value of the parcel is RM 150. I have used J&T for the passed 1 year. Please be more responsible to customers's complain.