I placed an order on 08-30-21 for over $200, I received a message that it was delivered along with a photo of the groceries. I was at home waiting on the delivery, I saw the photo and realized they left it at the wrong house. I reached out to the shopper via text immediately and they did not respond. I then went to the Instacart app communication center where they told me they also could not reach the shopper and they would give a refund. They told me 5-10 business days and I told them that seemed too long, after some correspondence they told me they were able to do the refund and I would have it next day. It did not come next day so I reached out 5 days later on the app, I did not receive a response. When 10 days hit and I still did not have the refund I called them. They told me the refund had not even started. I asked them to check our correspondence from the 30th and he said he did see it and that the rep failed to issue the refund. I asked him why they did not respond to my text through the app that I sent 5 days ago and he said "I don't know". He set up the refund and told me to wait an additional 5-10 days. I asked to speak to someone else because at this point they are just holding my money and he said there is no one else. He told me his name was Eddie, and that is all the info he could give, I asked him for the contact number for the corporate office and he put me on hold for a while then came back and said someone would call me back, which never happened.